Jennifer Koo Curriculum VitæCV
Calgary, Alberta  ·  Top 50 Women Leaders of Canada, 2025

Operator. Builder. Behavioural scientist.

25 years running P&Ls and leading transformations in financial services, digital, telecom, and consumer. Most recently SVP, Strategy & Growth at ATB Financial. Founder of League, building the Youth Sports Nutrition category. External member of a federal departmental audit committee. ICD.D certified, M.A. Behavioural Economics.

01

About

Portrait of Jennifer Koo

I run P&Ls. I build teams. I lead transformations, with a point of view shaped by customer evidence and behavioural science.

25 years across financial services, digital, telecom, and consumer. Most recently SVP, Strategy & Growth at ATB Financial, accountable for the bank's retail mortgage P&L and strategy across everyday banking, deposits, and credit. Earlier, senior roles at Shaw Communications and WestJet, and agency-side leadership at HUGE. Consulting work as an applied behavioural scientist with Irrational Labs, and adjunct teaching alongside.

The thread through the work is transformation: rebuilding products, channels, and teams so large, regulated organizations actually change. My M.A. research set out a behavioural pathway to organizational transformation, and my DBA research continues in the same space, on how transformation gets realized rather than just launched.

Founder of League Nutrition Inc., building the Youth Sports Nutrition category.

I hire well, name the real problem, and give people room to do work they're proud of.

B.Comm, University of Calgary. M.A. Behavioural Economics, Chicago School of Professional Psychology, thesis on a behavioural pathway to organizational transformation. DBA candidate, Athabasca University, researching how large organizations realize transformation. ICD.D, Institute of Corporate Directors. English, French, Mandarin.

Governance & Operating Skills
Digital Transformation Behavioural Science AI & Product P&L & Financial Literacy Regulated Industry Customer & Growth Risk Oversight
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Selected results

ATB Financial · FY26
Net income before provisions on the retail mortgage portfolio, materially ahead of budget.
+33% YoY
ATB Financial · 2018 → 2022
Personal banking app rebuilt. Moved from worst-in-class to top tier in J.D. Power's Canadian Retail Banking Mobile App study.
1.2 → 4.6
ATB Financial · 2016 → 2023
Built ATB's CX and product practice from a five-person team to an enterprise function.
5 → 200+
ATB Financial · AI & product
AI-enabled product programme, including a predictive Next Best Conversation tool supporting 2M+ client interactions.
2M interactions
HUGE · Canada · single year
Scaled the Canadian portfolio from a starting position to a multi-client practice across telecom, retail, and apparel.
~24×
Full P&L detail in CV ↓
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Advisory & teaching

Board service

Current Employment and Social Development Canada External Member, Departmental Audit Committee. Advisor to the Deputy Minister on risk, financial stewardship under the FAA, and technology transformation.
Current University of Calgary Alumni Board. Alumni Association and General Faculties Council.
2023 – 2026 Tourism Calgary Chair, Governance & HR Committee. Co-chair, Calgary's Destination Strategy.

Teaching

2022 – 2023 SAIT Adjunct Professor. Applied Product Management and Digital Marketing.
2019 – 2022 Bow Valley College Instructor, School of Creative Technologies.
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What's next

Building

2025 → League Nutrition Inc. Founder. Building the Youth Sports Nutrition category. A performance-ready drink system built for athletes still growing while they compete.
2026 → DBA candidate, Athabasca University Doctoral research on how large, regulated organizations realize transformation, not just launch it.

Open to

i. Independent board roles Director and advisory appointments. Particular fit for regulated industries, financial services, consumer, and digital-led businesses.
ii. Leadership advisory Selective engagements on customer, growth, digital transformation, and applied behavioural science.
iii. Executive education & speaking Programmes and keynotes on customer, growth, behavioural science, and AI in regulated industries.